crowd-reflection-color-toy-1679618

The New Normal?

The New Normal?

Our current state is not normal. In fact, how can we call it the new normal when it seems to change every other day and sometimes every few hours? People long to go back to the days of normal before the Coronavirus, but  most recognize that will not happen. We are changed. 

I invite you to learn with me as I explore how the topics below will impact the future of our daily work. 

  • Social distancing
  • Remote work
  • Contactless delivery or visits
  • Flexible work schedules
  • Employee wellbeing

Look for posts in the coming days and weeks. Share with your friends and send me your feedback. First, let’s tackle Social Distancing.

Physical Distancing

I agree with those that are using the phrase Physical Distancing rather than Social Distancing. Human beings are by nature social creatures. Even as we are required to stay at home, we are bridging the physical gap by connecting over the phone and computer. Even before this, the work world was evolving to find a balance between individual focus work and group collaboration. Physical distancing is bringing new challenges. In-person meetings allow users to see each other, take notes or reference content on their personal laptops, share their screens on large monitors that are easy to read, and sketch ideas quickly on an adjacent whiteboard. We have multiple media outlets at our disposable for ideation, sharing, and documentation. We can read visual clues from each other to ensure that everyone is feeling heard. 

Now try to take all of that and fit it onto a 15″ laptop screen at your home office or dining room table. You must constantly toggle between reference content on your small screen, mute yourself to eliminate background noise, move your face closer to the screen to see presented content, all while remembering that others can see every strange move you make on camera. Perhaps you’ve even tilted your camera to show a diagram you quickly sketch by hand. 

Virtual Meeting Guidelines 

There are many virtual meeting platforms, but unless your company made significant use of these tools before, we have been on a steep learning curve to collaborate virtually in effective and meaningful ways. We are learning there is a need to develop best practices around virtual collaboration for today and the future. Here’s what to consider when developing guidelines.

Online whiteboard 

Equipment

  • Laptop with camera
  • Quality wi-fi or LAN connection
  • 2nd screen beneficial
  • Ergonomic surface and chair

Virtual conference software

  • Intuitive user features such as camera view, mute and presentation
  • Gallery view to showcase all participants faces
  • Alerts such as raising a hand or requesting control to present
  • Chat or messaging function
  • Scheduling with links that work for external participants
  • “Call Me” function or phone number option
  • Drawing or annotation tools
  • Microsoft Teams
  • Zoom
  • GoToMeeting

Etiquette

  • Mute unless you are speaking
  • Locate yourself in a quiet place
  • Call on each participant for comments
  • Notify participants when recording
  • Avoid multi-tasking

We’re all in this together

Remind everyone to follow typical meeting rules such as starting and ending on time, developing an agenda, and designating someone to distribute notes. Don’t ignore the casual conversations that naturally happen before and after an in-person meeting. Have the facilitator start the meeting a few minutes early to allow informal banter or kick-off the agenda with a check-in. Conclude the formal agenda a few minutes early but leave the meeting room open for comments from the group. Especially during this time of increased social isolation, the value of these interactions is key to mental health.

Adopt an attitude of being in this together. Everyone will be on a different level of familiarity with the virtual tools. Allow for user error and encourage positivity. Providing technical support in the beginning will help make users more comfortable. Recognize how important continuous training will be as platforms launch new features and you receive feedback from users. Bringing people together is more important now than ever. Let’s commit to making the best of virtual tools.

JOIN THE CONVERSATION TODAY

Megan Duffy Sananikone

CID, IIDA, LEED AP ID+C

Creative Director, Fluid Interiors